Refund policy

We wants every one of our customers to be completely happy with their purchase. We provide 30 days risk-free in-home trail, if you are not satisfied with the products, you can return them within the trial period for a full refund.

 

Return & Exchange Policy

Non-quality Issue

If you are completely not satisfied with our products within the trial period, please contact Mervace Italiano sales to set up your return authorization.

please contact us via email:

Info@realgoodtallow.com

Return & Exchange Policy

Non-quality Issue

If you are completely not satisfied with our products within the trial period, please contact Mervace Italiano sales to set up your return authorization.

please contact us via email:

4. If products are not shipped back in the original condition or products have been damaged, altered, abused, or connected to an incompatible voltage, a refund will not be issued.

5. Return shipping fee. 

For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, we will refund the cost of the product itself.

For quality-related warranty claims, mervace italiano will be cover the shipping fee for return or exchange.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time(usually 14 working days) for your bank or credit card company to process and post the refund too